FAQs


Placing an order

How do I place an order?

Find the type of treatment you’re looking for and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be delivered quickly and discreetly to your home.

Do I need a prescription to order?

You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.

How can I pay for my order?

We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay and PayPal.

What will be shown on my bank statement?

When you pay by credit/debit card, payments will be shown on your statement under the name Medicurahc.

Will my GP be informed of my treatment?

We recommend informing your GP of any new medications you’re prescribed. You’ll be given the option to enter your GP details while you place an order. It’s mandatory to enter your GP details for certain medications like asthma inhalers. When you supply your GP details we’ll write to them with the details of the medication we’ve prescribed.

Delivery

Is the packaging discreet?

Yes. We ship every order in plain, discreet packaging, without any branding or labels.

How quick is delivery?

Order before 4pm for same day dispatch, subject to clinical approval. Some treatments, including weight loss injectables, may require additional safety checks before approval.

How are weight loss injectables delivered?

New to ordering weight loss injectables from Medicurahc?

 

Before safely prescribing treatments, we may need to complete some additional clinical checks after you've completed checkout.

 

Once approved, injectable treatments will be sent directly to you in special refrigerated packaging to keep them fresh. At checkout, we'll display only the delivery methods relevant to you.

 

Please note that all delivery timescales begin once your treatment has been approved and dispatched, not from the time you place your order.

What does delivery cost?

Delivery ranges from £2.90 for Standard delivery (1-3 days) to £3.95 for Express delivery (24 hours).

 

View more delivery information

Do you deliver to the Scottish Highlands and Channel Islands?

Medicurahc delivers to the Scottish Highlands and the Isle of Man, but delivery times may not be guaranteed. Unfortunately we cannot deliver to Jersey or Guernsey currently.

What countries do you deliver to?

We deliver to the United Kingdom, including the Scottish Highlands and Northern Ireland.

About Medicurahc

Is your service confidential?

Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.

Is Medicurahc regulated?

Yes, Medicurahc is a registered London-based pharmacy that's fully regulated by the General Pharmaceutical Council (GPhC). You can check our registration on the GPhC website. The GPhC is the official body that regulates and inspects all pharmacies in the UK. They ensure we prioritise your safety and meet the highest standards.

 

We’re also certified by LegitScript, an organisation that monitors online pharmacies with a comprehensive verification process to evaluate licensing, compliance and adherence to regulation.

Is Medicurahc an established pharmacy?
Since 2013, our UK-based pharmacy has helped over 1.5 million people access the prescription medication they need. We’re a CQC-registered prescribing service and GPhC-regulated pharmacy backed by a team of experienced healthcare professionals. All our clinicians are based and registered in the UK.
 
 
What do I do if I experience side effects or need help?

Contact your GP, a local pharmacy,  if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 999 if they’re life-threatening.

What conditions do you treat?

Medicurahc operates using remote prescribing. We offer effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your GP or local pharmacy.

How do I make a complaint?

Medicurahc has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.

Weight loss medications

Can I switch from Mounjaro to Wegovy?
Yes, switching medications is a normal and common occurrence — it’s something medical professionals do regularly for conditions like high blood pressure or high cholesterol, whether it's to reduce side effects or lower costs. We’ll work with you to find the treatment that’s right for your needs, budget and goals.

Read our guide to switching.

I’m experiencing side effects. What should I do?
Mild or moderate side effects? These are usually symptoms like mild nausea or a minor headache that don’t stop you from going about your day and often improve over time.
Severe or worrying side effects? If you experience any of the following, stop taking your medication immediately.
  • Severe, persistent stomach pain
    • Severe means:
      • It’s so intense (around 8 or more out of 10) that you can’t focus on anything else
      • It makes it nearly impossible to handle normal daily tasks (like walking, getting dressed, or eating)
      • It doesn’t improve with over-the-counter pain relief or rest
      • It radiates to your back or underneath your right ribcage or your right shoulder
      • You also have severe vomiting (3 or more times a day, or having coffee grounds or blood in vomit)
    • These symptoms could indicate pancreatitis, a serious condition that requires urgent medical attention.
  • Difficulty breathing, or swelling of the lips, tongue, or throat
    • These could be signs of a severe allergic reaction, which can be life-threatening.
  • Severe pain underneath your right ribcage that may spread to your shoulder or back
    • This may be accompanied by vomiting, a high temperature or a rapid heartbeat.
    • These symptoms could suggest acute gallbladder problems.
If you notice any of these symptoms, call 999 or head to A&E right away.
If you have any questions about side effects or how to manage them, we’re here to support you.
What should I do if I notice a lump?
Some people may notice a lump or mild swelling at the injection site. This is usually harmless and should resolve on its own.
Rotating your injection site and using proper technique can help minimise irritation.

If a lump at the injection site persists, worsens or becomes painful, please contact your GP.

How do I adjust my dose due to side effects?
It’s important to remember that the uncomfortable but common side effects tend to improve with time as your body adjusts to the medication.
Contact us for advice on adjusting your dose — our experts might advise you to remain on a lower dose for longer.
You can report any side effect you experience through the government Yellow Card Scheme.
What should I do if I miss a dose?

Mounjaro:

  • If you miss a dose, take it as soon as possible within 4 days. If more than 4 days have passed, skip the missed dose and take your next dose on the usual day.
  • Never take a double dose to make up for a missed dose.
  • If you’ve missed multiple doses, contact us to discuss restarting your treatment.

Wegovy:

  • If you miss a dose, take it as soon as possible within 5 days. If more than 5 days have passed, skip the missed dose and take your next dose on the usual day.
  • Never take a double dose to make up for a missed dose.
  • If you’ve missed multiple doses, contact us to discuss restarting your treatment.
What should I do if I get a cold or the flu while on weight loss medication?
If you become unwell with the cold or flu while taking weight loss medication like Wegovy or Mounjaro, treat your illness as you normally would — stay hydrated, rest and take over-the-counter medications like cold and flu tablets if needed.
Because these medications can increase the risk of dehydration, make sure to drink extra fluids — even more than you normally would — especially if you have a fever, vomiting or diarrhoea.
If you are experiencing severe diarrhoea that lasts longer than a few days, or vomiting that prevents you from keeping down food or fluids, you should stop taking your weight loss medication and call 111 for medical advice. Make sure you tell the healthcare provider that you have been taking weight loss medication.
What should I do if I’m not sure my medication is working?

It is important to remember that weight loss with medications like Wegovy and Mounjaro is a gradual process.

These medications begin working soon after your first dose by reducing appetite and regulating blood sugar levels. They stay in the body for about a week, which is why they are taken once weekly.

While some people may experience weight loss within the first few weeks, Wegovy and Mounjaro are designed as long-term treatments for obesity, rather than quick fixes. Weight loss is more likely to be steady over many months, and everyone's journey will be different — so don’t worry if your results aren’t immediate.

Clinical trials show that you can lose up to 15–20% of your body weight, but this can take over a year.

Be sure to reassess your lifestyle to make sure you are in a calorie deficit. This is when you burn more calories than you consume, and is key for weight loss.

There’s no single “right” dose for everyone. Your clinician will work with you to find what feels best, balancing comfort, side effects, and results.

Some people stay on a lower dose for longer; others move up over time. The goal is always the same: to help you feel well, manage side effects, and see sustainable progress at a pace that suits you.

If you’ve been taking your medication for several weeks and haven't noticed any changes in appetite or weight, please contact us to discuss further.

Should I stay on my current dose if my medication is working?
If your current dose is working and you’re happy with your progress, you can stay on that dose.
You always have the option to increase your dose when you feel ready.
What should I do if I’m scheduled for surgery or another procedure requiring general anaesthesia?

If you’re scheduled for surgery requiring general anaesthesia, please mention during your pre-operative assessment that you’re taking a GLP-1 medication (e.g. Mounjaro or Wegovy). Also, contact us so we can update your records.

How long will side effects with Mounjaro or Wegovy last?
Side effects can vary from person to person, but they’re most common when you first start Mounjaro or Wegovy or when your dose increases.
The good news is that mild side effects usually settle down within a few days to a couple of weeks, as your body adjusts to the medication. If you are experiencing more troublesome or lingering side effects, please contact us for further support.
Will side effects get worse when I increase the dose?

When you increase your dose, side effects can sometimes reappear or worsen. This is simply because your body needs time to adjust to the higher dose. The good news is that these usually improve over time.

Can I use Wegovy while pregnant?
Wegovy should not be used during pregnancy.
If you are planning to become pregnant, discontinue Wegovy at least two months in advance.
Do I need to be on contraception with Wegovy?
If you are of childbearing age and sexually active, you should use contraception while taking Wegovy.
You can use oral contraceptive pills, non-oral methods such as the implant or IUD, or barrier methods like condoms.
Does Wegovy affect the oral contraceptive pill?
Wegovy does not impact the effectiveness of the oral contraceptive pill.
As Wegovy should not be used during pregnancy, people of childbearing age should use effective contraception whilst using Wegovy. This includes the oral contraceptive pill, condoms or non-barrier methods.
If you experience severe diarrhoea that lasts for over 24 hours, or vomiting within three hours of taking your oral contraceptive pill, you may need a repeat dose of your oral contraceptive pill. Contact your GP or call 111 for medical advice if this occurs.
If you experience persistent vomiting or diarrhoea, consider using a non-oral contraception method. Contact your GP to discuss your options.
I am using Wegovy and planning on becoming pregnant, what do I do?

If you are planning to become pregnant, it is recommended that you wait at least two months after your last dose of Wegovy to begin trying.

Can I use Wegovy while breastfeeding?

Wegovy should not be used while breastfeeding. While we don’t know for sure how Wegovy could affect a breastfed baby, a risk can’t be ruled out.

Can I use Mounjaro while pregnant?

Mounjaro should not be used during pregnancy. If you are planning to become pregnant, discontinue Mounjaro at least one month in advance.

Do I need to be on contraception with Mounjaro?
If you are of childbearing age and sexually active, you should use contraception while taking Mounjaro.
As Mounjaro may reduce the effectiveness of your oral contraceptive pill, you must use an additional barrier form of contraception, such as condoms, or switch to a non-oral method such as an IUD or implant.
Does Mounjaro affect the oral contraceptive pill?
Recent research has shown that Mounjaro may reduce the effectiveness of your oral contraceptive pill. This could increase the risk of an unplanned pregnancy.
To stay protected, you must use an additional barrier form of contraception, such as condoms, or switch to a non-oral method such as an IUD or implant while using Mounjaro.
If you experience severe diarrhoea that lasts for over 24 hours, or vomiting within three hours of taking your oral contraceptive pill, you may need a repeat dose of your oral contraceptive pill. Contact your GP or call 111 for medical advice if this occurs.
If you experience persistent vomiting or diarrhoea, consider a non-oral method of contraception. Contact your GP to discuss your options.
If you are planning on becoming pregnant, it is recommended that you wait at least one month before your last dose of Mounjaro before trying.
I am using Mounjaro and planning on becoming pregnant, what do I do?

If you are planning to become pregnant, it is recommended that you wait at least one month after your last dose of Mounjaro before trying.

Can I use Mounjaro while breastfeeding?

No, we advise patients to not use Mounjaro while breastfeeding. It is not yet known whether Mounjaro passes into breast milk, so the risk to a breastfed baby can’t be ruled out.

Can GLP-1 medications cause bleeding while on HRT?

Some people taking GLP-1 medications, such as semaglutide (Wegovy) or tirzepatide (Mounjaro), may notice changes in their vaginal bleeding. This can happen more often if they are also using hormone replacement therapy (HRT). Although this is increasingly observed, official guidance is still limited.

These changes might happen because GLP-1 medications slow down digestion. This can affect how your body absorbs hormone treatments — especially HRT taken as tablets, particularly oral progestogens. There don’t appear to be the same issues with hormone patches or intrauterine devices (like the Mirena coil). Weight loss and other body changes may also play a role.

This kind of bleeding is usually not serious, but it’s important to tell your doctor if you experience new, heavy or ongoing bleeding. They can check for other causes and may suggest adjusting your HRT or carrying out further tests if needed

What is off-label prescribing?

If you’re switching from one GLP-1 weight loss treatment to a different one, you may be prescribed what’s called an “off-label dose”. All this means is that the dose the prescriber has chosen is not the officially approved starting dose.

The medication we prescribe is fully licensed in the UK. Off-label prescribing simply uses a licensed medication in a different way. Our prescribers will only issue an off-label dose when they think it’s safe and appropriate for you.

Why prescribe this way?

A prescriber might issue an off-label dose as it may help you:

  • Continue your current weight loss progress when you switch medication type
  • Avoid having to start again on a lower dose and slowly increase it over time

Important to note:

  • There’s limited long-term data for this approach
  • You might notice more side effects, such as nausea, vomiting, diarrhoea, or stomach discomfort
  • Dose matching between GLP-1s is not exact, so be aware that different bodies can respond differently

What are the alternatives to starting on an off-label dose?

  • You may start the new medication at the licensed starting dose and slowly increase it over time
  • You may choose to stay on your current medication if it’s still working for you

Want to know more about off-label prescribing? Contact us

What if I miss several weeks of treatment due to delays or supply issues?

If you have missed a few weeks of Mounjaro or Wegovy because there has been a delay with your order, it's completely understandable to feel concerned. A short break like this can happen and does not mean your treatment has failed or that you've lost all of the progress you've made.

When you restart treatment, it's important to do so safely. If it's been around a month since your last dose, you will be able to restart on the same dose or adjust your dose, depending on how you responded to treatment before. This helps reduce the chance of side effects and allows your body time to adjust again.

If you have any questions before taking your next injection, please contact us for advice. Our clinical team can guide you on the safest way to restart and continue your treatment.